Abstract
The role of health product consumer protection has also been transferred to the primary care unit (PCU) of the provincial administrative organization (PAO). This research aimed to evaluate health product consumer protection role of the transferred PCUs, including network supports, health literacy, practices, attitudes, satisfaction, readiness, and to identify factors associated with their role efficiency. A self-adminis-tered questionnaire was used to gather information from 404 officials responsible for consumer protection in the PCUs. Most of the respondents were female, aged 38.1 years (SD = 9.98), 83.7% had bachelor’s degree education, 54.5% were in technical public health job titles. The PAO support was at a moderate level. Out of a full score of 10, the mean knowledge score was 5.9 (SD = 1.73); the health literacy score was 3.79 (SD = 0.85) out of 6; the readiness score was 13.8 (SD = 6.08) out of 20. From the full score of5, their consumer protection activities were low with a mean score of 2.68 (SD = 1.15) out of 5; but with positive attitude (mean = 4.12, SD = 0.56); with satisfaction 3.72 (SD = 0.75); and the efficiency 3.71 (SD= 0.82). The factors associated with efficiency of health products consumer protection were readiness(ORadj= 6.84), satisfaction (ORadj= 3.46), networking and supports (ORadj= 3.11), and health literacy (ORadj= 2.63)
