Abstract
Regional Medical Sciences Center 10th Ubon Ratchatani is the medical and public health laboratories
which play an important role in public health surveillance and improvement for the Regional of Service Provider 10th. Laboratory Quality System was used as a parameter for customers reassuring.
To evaluate the development of laboratory quality system, the CIPP model including context, input,
process, and product evaluation was used. In this process, the secondary data was collected as well as the
questionnaires for customers, satisfaction surveys of the target groups including customers, official
workers and executive/head of the agency in the Regional of Service Provider 10th during July to
September. The results concern the quality, efficiency of the service, and outcome of the development.
The service quality showed that 82.3% of the items passed the criteria for an inter-laboratories proficiency
testing while 90.4% of the proficiency testing showed the accurate results. The customer’s satisfaction also
showed 83.0-90.0 % and moreover, customer’s complaint showed 2-19 items in fiscal year 2009-2013. The
service efficiency showed that 89.2, 97.5, 98.8, 97.6 and 95.2% of the tests were completed by the cutoff
time in fiscal year 2009 - 2013, respectively. In addition, development outcomes are ISO/IEC 17025 for
testing laboratory; ISO 15189 for medical laboratories; and the silver award for excellence in medical and
public health laboratory of the year 2013 from the Ministry of Health. The present study showed that the
development of the Laboratory Quality System of the Regional Medical Sciences Center 10 Ubon
Ratchathani is consistent with an organizational policy for international standard. Laboratory Quality
System is a continual improvement process which requires continuous support so as to become the
reference laboratories in the Asian region.
