Abstract
The objective of this study was to develop the management model of referral coordination center in provincial and region level. The conceptual framework is 4M; Management, Man, Material and Money. The sampleswere divided into 3 groups. The first groups are 8 executive of referral coordination center, 9 directors in general hospital and 15 directors community hospital. The second group is 24 operational personnel inreferral coordination center. The third groups are 40 patients. The instruments are observational formsand semi-structured form, data collection from in-depth interviews and focus group. Analysis data by descriptive statistic and content analysis. The study found that; 1. All Provincial Referral Coordination Centers (PRCC) has a similar management pattern. 1) Management mostly has chain of command clearly and be unity. There has a target work, referral practice guideline, but the structure of referral coordination center that still unclear. There are no strategy, no plan and no project that specific problems or role of PRCC. The PRCC operation was not beneficial to the community hospital. The database of PRCC has quality problem and can’t to analyze.2) The operational budget of PRCC from hospital subsidy but no project support. There is a full-time nurse who operated PRCC only 08.30-16.30.The executive of PRCC has not build
employee morale process. Allmaterial of PRCC join with emergency accident department but it wasn’t enough to work.
2.The Region of Referral Coordination Centers (RRCC) has a similar PRCC management pattern. There have a regional referral practice guideline and a full-time nurse who operated work only 08.30-16.30but still implementation problem, i.e., no strategies or plan to develop work and personnel skill, lack of development to make the strengthening in network hospital, technology computer was used but can’t link the data, no pattern for regional referral data analysis. 3.The Management model of reasonable, have 3 figure; 1) high level of Provincial Referral Coordination Center Model : H model 2) moderate level of Provincial Referral Coordination Center Model : M Model 3) level of Region Referral Coordination Center Model : R Model.
