Abstract
The COVID-19 epidemic situation is affecting the health workforce in the public health is not enough to care for the infected people. This has led to home isolation and volunteer group was formed using a telehealth care model. The objectives of this study were to 1) learned lessons from the telehealth care model of home isolation in terms of health workforce in the public health region 12 2) study the role and operation process of health workforce 3) study the success factors, problems and obstacles in the implementation of the telehealth care model with the home isolation, and 4) to synthesize lessons to form a knowledge in the 12th health zone. Used qualitative research methodology. Data were collected through structured in-depth interviews. And online group discussions with 30 volunteers and 50 patients. Data were analyzed by qualitative content analysis. Data is checked at every step of the analysis. Using a triple check Content Analysis and interpretations creates conclusions. The results of the study revealed that the telehealth care operation model with the home isolation system consists of 1) Building human resources in the form of volunteering to help carry out work in caring for home isolation patients. 2) Understanding common goals by explaining the objectives and goals of work to all volunteers. 3) Organizing training sessions to provide knowledge on various issues related to the care of COVID-19 patients. and 4) Follow up on the activities of volunteers through online meetings. The role and operation process consisted of 3 teams: the central team, the patient follow-up team, the community team, and the corps volunteer team. The key success factors were attitudes, thoughts, beliefs towards volunteer work. Knowledge and process of developing knowledge and competence of the volunteer team the problems and obstacles encountered include accessing the database system. Health workers are not only health officials, but may also come from those who consciously go through the step-by-step construction and development process. Health promotion consultation during the operation of the system.
