Abstract
AI mental health chatbots play a significant role in supporting mental health for various
reasons such as accessibility, anonymity and privacy, reducing stigma, reducing workload of
mental health professionals, providing early intervention, providing 24/7 support, providing
guided self-help, supplementing human professionals, providing data and insights as well as
being a cost-effective tool which has high scalability.
Although being beneficial but developing AI mental health chatbots presents several
challenges including mental health expertise and understanding as well as technical
challenges. In this recent years, mental health setting across the country have showed
interests in developing AI mental health chatbot to provide services to a particular population
and issues. However, not only the two challenges mentioned above, developing an AI mental
health chatbot requires manpower, budget, and it is time consuming. As a result, developing
and employing AI mental health chatbot has not succeeded.
This project aims to provide AI mental health chatbot creator for mental health
professionals who do not have programming or coding skills to be able to develop their own
AI mental health chatbot. With a drag-and-drop user interface, ready-to-use AI models for
emotion and topic classification, a training program as well as multiple one-on-one mentoring
sessions, this project has successfully help 26 mental health settings to develop and employ
their own AI mental health chatbots.
Withing this 18 months, apart from successfully developed the 26 chatbots that have
reached more than 2000 users across the country, there are also 6 ongoing researches
emerged from this projects which are;
1. The Effectiveness of Using Educational Intervention for Dementia Caregivers via LINE
Chatbot on Stress, Anxiety and Depression by Psychology Department Neurological Institute
of Thailand.
2. The Effects of Music Interventions for Stress Regulation in Daily Life via Artificial
Intelligence Chatbot: A Pilot Study by Thailand Mental Health Technology and Innovation
Center.
3. The Effectiveness of Using Educational Intervention for Dementia Caregivers via LINE
Chatbot on Stress, Anxiety and Depression by Psychiatry Department, Ratchapiphat Hospital.
4. The study of using AI chatbot for psychoeducation in Depression among adolescents
by Guidance Department, Assumption College.
5. The development of the Rajanukul Chatbot: for caregivers of children with delayed
development by Research and Development Department, Rajanukul Insititute.
6. The development of the Rajanukul Chatbot: for caregivers of children with speech
and language impairment by Medical Rehabilitation Department, Speech Therapy Unit
Rajanukul Insititute.
Based on the above outcome, it is shown that the AI Psychological Intervention Open
Platform for Improving Mental Health Service Using Artificial Intelligent Conversation Agent in
Thailand project has contributed to the improvement of mental health services to various
populations. It supports psychological and mental health research as well as being a
sustainable technology for Thailand.
