Abstract
This descriptive study was aimed at assessing the results from the monitoring process
in following the quality standards of the Ministry of Public Health in Sungmen District
Hospital. The survey, which was conducted on June 27, 2007 by the Ministry of Public
Health Standards Committee, was done by random sampling of people visiting 10
health-care service interfaces: ER, OPD, IPD, LR, Dental Clinic, OR, Laboratory, X-ray,
Pharmacy and community medicine. The Ministry of Public Health standard 2007 questionnaire
was used in collecting data. Data were statistically analyzed in terms of the
quality of services received compared with the service specifications subjects’ understanding
and satisfaction.
It was found that (1) 85.75 percent of the respondents received services as stated in
the service specification (covering four aspects of the Ministry of Public Health standard),
and all respondents understood the process of services, with 92.78 percent of them being
satisfied with the services, (2) the result of the award audit monitoring among the 10
health-care service interfaces was 91.96 percent.
