Abstract
Patient satisfaction on health service is derived from direct experience and expectation of patients,
which directly relates to therapeutic compliance. Results of patient satisfaction can be used in developing the health service system. This study aimed to evaluate the satisfaction of disabled persons on the
rehabilitation and assistive device services, where they were provided in government hospitals. This study
used a structural questionnaire together with face-to-face interview by trained staff and collected satisfaction
information from disabled persons who used rehabilitative or assistive device services at the regional
or general hospitals and community hospitals in 8 provinces, namely Phrae, Phitsanulok, Maha Sarakham,
Roi Et, Lop Buri, Samut Prakan, Surat Thani and Trang. The study evaluated 7 dimensions (with 1-4
sub-dimensions), namely, interpersonal manner, quality of care, service accessibility, finance, environment,
adequacy of providers and equipment, and outcome of services. The data from 244 disabled
persons found that average score of satisfaction in all dimensions was 3.77 out of 5. Interpersonal manner
and quality of care were the dimensions that got the highest score at 4.14 each, while the finance dimension
was scored the lowest at 3.15. The waiting time was scored as the lowest sub-dimension comparing to
all sub-dimensions. However, there were no dimensions or sub-dimensions that scored lower than
3. Some additional comments and suggestions from disabled persons were provided for improving the
services in terms of distance and comfort of settings, and waiting time. Policymakers and providers should
consider those issues as important issues for the improvement of rehabilitative and assistive device
services. The services that respond to the needs of disabled persons can help their compliance and
continuity in receiving rehabilitation and assistive device services, which will directly improve health
status of disabled persons.
