Abstract
This research titled “Training Curriculum for Enhancing Service Competency of Health
Service Providers in Medical Service Hub” aimed to (1) develop a training curriculum for
enhancing service competency of healthcare providers in medical hub centers and (2)
synthesize policy recommendations for implementing the training curriculum. The study
employed research and development methodology. The sample consisted of 234 physicians
and 287 nurses working in internationally accredited private hospitals. Key informants included
medical and nursing curriculum development experts, personnel development officers from
internationally accredited private hospitals, high-level executives, and experts in driving
international medical and health hub policies. Research instruments included questionnaires
and focus group discussion guidelines. Data were analyzed using frequency, percentage, mean,
standard deviation, and directed content analysis.
The research findings:
1. The training curriculum for enhancing service competency of healthcare
providers in medical hub centers for physicians and nurses, developed based on identified
service competency needs, demonstrated quality in terms of appropriateness and coherence
of components, feasibility of implementation, and alignment with international medical and
health hub policies.
2. Policy recommendations for curriculum implementation comprised policy
recommendations and supporting measures in three areas: (1) designation of curriculum
responsible units, (2) alignment of the curriculum with Thailand's strategy for development as
an international health hub, and (3) curriculum expansion.
