Abstract
A cross-sectional survey research aimed to compare the humanitarian behaviors between patients’
and providers’perspectives. The samples were out- and in-patients and staff of Queen Savang Vadhana
Memorial Hospital, The Thai Red Cross Society. The sample sizes were estimated by Krejcie & Morgan
table. Data were collected by the generated questionnaire with Likerts’ scale from 1 to 5 scores. Its
indexes of item objective congruence were 1.7-2.0 from range 0-2 scores, and its reliability was 0.95
by Cronbach’s alpha. One-way analysis of variance and independent t-test were used to compare the
humanitarian behavior scores among the three groups, and between the two groups including patients and provider. A p value less than 0.01 was defined as significant difference.
Five hundred out-patients, 630 in-patients, and 1250 staffs answered the questionnaires. The
average age of in-patients was the highest, followed by of staffs, and of out-patients (mean (SD) =
41.4 (16.1), 36.9 (10.3), 33.9 (9.6) year old (p<0.001), respectively). The humanitarian services behavior
scores among the three groups were significant different, and the scores from lowest to highest were
in-patients, out-patients, and staffs (mean (SD) = 80.8 (14.4), 82.0 (10.4), 85.3 (10.9) from 100 scores
(p<0.001), respectively).
The suggestions for quality improvement of the out-patient service were to emphasize on the
humanitarian services behaviors of the general service staffs; such as, explaining the choices of treatments,
participating in decision making, being presence and encouraging when the patients faced
suffering, providing opportunity for patients’ compliance to their religious activities.
